Shipping, Returns and Exchanges
We want you to love your online purchase from Brave Soles!
Our commitment to you is to make sure that happens 😎
In order to meet your expectations, we want to let you know what to expect with your purchase:
- You will receive a confirmation of your order with an order number. This is what you will need to refer to for any questions
- Your order will ship within 2 business days (unless you are in an area where same day shipping is an option at checkout and it goes out immediately if it is placed before 2:00 PM. It after 2:00 PM, it will go out the next business day.)
- You will have receive a tracking number once your order has shipped. However, sometimes tracking numbers take up to 48 hours to glean the information for you. This is on the part of the carrier, and we do our best to stay on top of this
- Please note: once a shipment leaves our warehouse and is in the hands of the carrier, it is really beyond our control in terms of their delivery experience. HOWEVER, should you have ANY concerns, we are here for you. The best way to contact us is via email@example.com. We always respond within 24 hours of any inquiries.
If for any reason you are unsatisfied or would like a different size, we invite you to return or exchange the item/s you’ve purchased.
Here are some simple rules to follow:
- It must have been 30 days or less since your purchase was received (as indicated by your tracking number)
- The items must be unworn and in original packaging
- The items must be in new condition / as received
- The items should have all original tags attached.
- If you receive your item in faulty condition, please contact us immediately.
- Final sale items from our sale section are eligible for exchange/store credit only.
- Brave Soles cannot commit to a refund/exchange if more than 30 days have passed since your purchase has been received. Returns received outside this period may not be accepted but please contact us if you want to discuss.
Our Simple Process:
1. Email us at firstname.lastname@example.org
Please be sure to write “Return” or "Exchange" in the subject line.
Please include your order number (this number can be found in your order confirmation email) and the reason for return.
2. A Brave Soles customer support member will reply with authorization to process a return.
If there your merchandise is faulty, then the return is on us.
If you want to return for any other reason, you'll have the option to purchase a pre-paid printable Canada Post return label from us for $10. The $10 will be held back from the refund of your original order you are returning/exchanging, or you can use a shipping provider of your choice.
If you choose your own shipping provider, please ensure it comes with a tracking number as we are not responsible for lost parcels. Please postmark the package within 1-week of receiving the return authorization, otherwise, it will be for store credit only.
3. Securely apply our pre-paid label (or your own label) on the parcel and mail back to us.
4. Once your return is received and inspected, Brave Soles will issue a refund/store credit, less the $10 label.
Refunds are processed to the original method of payment (EFT, credit card or PayPal). Please note, your refund may take a few days to process by your bank.